Business process outsourcing Business process outsourcing (BPO) involves outsourcing the operations and responsibilities of a specific business functions (or processes) to a third party provider. Shore10 offers a variety of Business Process Efficiency services that can help you offload those tasks and help you get the most out of your existing staff. By creating a lean and efficient organization, you can maximize output and achieve your competitive advantages.
Call Center and Customer Support Outsourcing
Shore10 offers a range of call center services that meet end-to-end customer service needs of global organizations. Our comprehensive offshore contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises and include Inbound and Outbound Call Center Solutions, skilled Technical Helpdesk Services, Disaster Recovery (DR), Computer Assisted Telephone Interviewing (CATI), Live Chat Support and E-mail Support Services.
Social Media Marketing
Shore10 is deeply involved in the latest trends in social media and has expertise in launching your organization's social media campaigns on a variety of social network platforms including Facebook and Twitter. Based on the business guidelines, Shore10 can post relevant content inside the social networks for you, and automate the tweets/posts on a timed basis (e.g. 5-10 tweets/posts per day). Shore10 analysts can also help create actual human interactions by replying to RTs or DMs in Twitter regular, and engage with other users on these networks using standard social media practices. We can also conduct entire marketing campaigns for you by finding the proper people to follow on Twitter and using specific targeting mechanisms to find the right followers.
Technical Documentation Services
Shore10 takes the burden off your technical documentationdepartment allowing you to focus on running your business. Our experts can develop your service manuals, technical manuals, Illustrated parts catalog, and Interactive Electronic Technical Manuals (IETM).
Shore10 technical documentation services of developing, managing and delivering technical documentation for manufacturing sectors throughout.
We have the flexibility and experience to provide services under two business models; complete outsourcing solutions or project based requirements. This business practice allows shore10 to bring the best of our corporate experience to any customer and provide the exceptional quality, technical competency and customer service, regardless of their specific needs. shore10 has the people to develop, and the technology in place to manage, publish and deliver exceptional technical documentation.
Our services begin at the engineering stage of a product by providing detailed technical documentation through authoring and illustration services, including product breakout diagrams, illustrated parts lists, wiring diagrams, operator instructions, maintenance level information, safety manuals, and product updates/modifications or service bulletins. shore10 provides these services to original equipment manufactures, re-engineered product manufactures, engineering firms, and modification centers that change configurations of existing equipment.
Data Entry Services
Shore10 has been providing data entry services, data capture and all other business process outsourcing services designed to meet the precise requirements of your organization. It provides accurately streamlined flow of process, with high standards of safety, quality and business integrity. Our approach has always been to listen to the client’s needs and develop rational solutions while using the innovative technology. We help providing the processed data in a variety of ways, such as FTP site, e-mail, or in any other media of your choice.
Whether you need a quick support for data entry process or large-scale data capture, data processing, claims processing or any other business outsourcing services, we are here to help you out even if it is most time sensitive and data centric projects. We are capable of keying huge amount of data and deliver it to you in any format, through any media as desired by our client. We are equipped with latest technology and apply innovative strategies to resolve your requirements in the easiest way. We can key data from any format such as image, soft copy, hard copy or keyed online.
Our process provides you more than the way of just keying or processing of data, as we understand Data Entry is not just “Typing” in the details, but to key in and process the details that is more industry specific and precise, since it is the ultimate part to which the entire business refers to. With the use of our specifically developed latest software and hardware technology, we deliver rapid and accurate data entry results. With our high competence state of the art systems, we provide solution related to all the back office services, data entry services and business process outsourcing cost effectively.
Mechanical Turk Management Services
Many organizations require business process that require a large amount of work force conducting small tasks that generally cannot be automated by the computer. Marketplaces such as the Amazon Mechanical Turk has been quite effective in providing crowdsourced solutions for such tasks including categorizing products, photograph identification, and information look-up. However, many companies have not been able to take advantage of such marketplaces because of the amount of work needed to simply configure the tasks to efficiently get results in an automated fashion. Shore10 has the expertise in helping you design, configure, and even develop a customized front-end system to manage the tasks that need to be performed on Mechanical Turk in order to keep your operations moving.